Encouraging signs from the Wikipedia project, where co-founder and überpedian Jimmy Wales has acknowledged there are real quality problems with the online work.
Criticism of the project from within the inner sanctum has been very rare so far, although fellow co-founder Larry Sanger, who is no longer associated with the project, pleaded with the management to improve its content by befriending, and not alienating, established sources of expertise. (i.e., people who know what they’re talking about.)
Meanwhile, criticism from outside the Wikipedia camp has been rebuffed with a ferocious blend of irrationality and vigor that’s almost unprecedented in our experience: if you thought Apple, Amiga, Mozilla or OS/2 fans were er, … passionate, you haven’t met a wiki-fiddler. For them, it’s a religious crusade.
In the inkies, Wikipedia has enjoyed a charmed life, with many of the feature articles about the five-year old project resembling advertisements. Emphasis is placed on the knowledgeable articles (by any yardstick, it’s excellent for Klingon, BSD Unix, and Ayn Rand), the breadth of its entries (Klingon again), and process issues such as speed.
“We don’t ever talk about absolute quality,” boasted one of the project’s prominent supporters, Clay Shirky, a faculty tutor at NYU. But it’s increasingly difficult to avoid the issue any longer.